Upon signing up with Crunch Tel you will have received a Welcome Pack, which contains helpful information as well as all of our customer care phone numbers. Your current provider will send you a final invoice (due to current providers terms you may be eligible for a credit for payments made in advance). Crunch Tel invoices your company either on the 3rd or 15th of the month which will include the pro-rata period which is explained in detail in the Welcome Pack.
CSG stands for Customer Service Guarantee. The CSG is a performance standard created by the Australian Communications and Media Authority (ACMA). This standard can provide financial compensation to customers who are affected by delays in service connections and fault repairs. It also covers missed appointments. However, some exemptions do apply.
There will be no interruption to your service; you wont even notice the change over to Crunch Tel.
Crunch Tel uses the Telstra Network for all our PSTN & ISDN (landline) services throughout Australia. It is one of the most reliable networks in Australia.
As a Crunch Tel customer Telstra are not responsible for the service we provide to you. Crunch Tel manages all your invoices, services and accounts. Any issues you have are Crunch Tel's concern and as such should be directed to Crunch Tel's Customer Care.
No, as you are a Crunch Tel customer, your monthly bill will be an Crunch Tel Invoice. We are a wholesaler of Telstra so in other words we resell Telstra services. This means we only use Telstra's Network to be able to deliver our cost effective plans to you.
You will receive your first bill with Crunch Tel in the first week of the following month after signing up with Crunch Tel.
Our Customer Care team is made up of Customer Care Managers. Each member in our Customer Care team is trained to be able to assist you on any query whether it is a billing or service query. Our team is available by calling 1300 78 30 67 Mon- Fri from 8am to 9pm AEST or alternatively can be contacted via email on firstname.lastname@example.org
If you wish to change your plan for any reason please contact our customer care team on 1300 78 30 67 Mon-Fri 8am-9m AEST and our friendly staff will be more than happy to accommodate your needs.